Harpin AI
Director, Client Success & Delivery
Led delivery, adoption, and AI enablement across Salesforce and CXone. Delivered a 54% margin on a $650K enterprise engagement against a 50% target.
THE EXPERIENCE BEHIND THE WORK
Anastasia Abuya, M.S. · Lean Six Sigma Black Belt
My path into technology started with solving everyday problems: helping students with their computers, then discovering what connected data could make possible. That curiosity led me to a master’s in Information Technology—and a career building what comes next.
Across healthcare, technology, and entertainment, I’ve found a common thread: bring clarity to a complex challenge, create the structure to move forward, and bring people along. Before I lead, I learn. And I make room for the quieter voices, because good ideas don’t always arrive at the loudest volume.
Growing up in Trinidad and Tobago shaped that perspective. Outside work, you’ll usually find me with a thriller, a paintbrush, or my family, discovering the world through my children’s eyes.

A CAREER OF BUILDING
Led delivery, adoption, and AI enablement across Salesforce and CXone. Delivered a 54% margin on a $650K enterprise engagement against a 50% target.
Led product operations for AI and connected products, including a standardized computer vision platform and release delivery for Hey Disney.
A planned chapter focused on family.
Owned a nine-program customer portfolio and GenAI roadmap, connecting customer experience improvements to measurable business outcomes.
Established a continuous improvement function, its operating model, and governance. Built capability through coaching and Green Belt development.
Progressed through the IT Leadership Program, business intelligence and data architecture, and IT program leadership. Led data, service, and process transformation.
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Building what’s next in enterprise AI?
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